FAQs

Read our most frequently asked questions below! If you can't find what you're looking for, don't hesitate to reach out, we're more than happy to help.

Restock

Due to the exclusive nature of VDM The Label's collections, we cannot guarantee a restock of any designs. However, we are likely to restock our best sellers. To stay informed about the availability of your desired item, please register your interest on the product page and follow us on our social media for updates.

Returns & Exchanges

We accept returns for store credit on full-priced items, excluding original shipping costs. Please note, sale items are final and cannot be returned, exchanged, or refunded. This applies to any storewide sales or promotions.

You have 30 days from the day you receive your order to start a return. The item must be in its original condition—unworn, unwashed, unsoiled, and with tags attached. If these conditions aren’t met, the return will be rejected, and the item will be sent back to you at your own expense.

Once we receive and inspect your return, store credit will be issued within 5-7 business days. Please remember, original shipping costs are non-refundable.

You can initiate a return through our portal below. Please note that the item must must be returned in its original condition, with tags still attached, and must be unworn, unwashed, and unsoiled. Failure to meet these conditions will result in the rejection of the return, and the item will be sent back to you at your own expense.

 

For Australian customers, please initiate your return here.

For all other countries, please initiate your return here

Our swimwear is handmade with care to guarantee premium quality. If you have any concerns about a faulty or damaged item, please email us at admin@vdmthelabel.com, and we’ll address the issue promptly!

Unfortunately, sale items are final and cannot be returned, exchanged, or refunded, including during storewide sales or promotions.

Yes, you can return an item purchased with a promo code (e.g., a welcome code) as long as it is a full-priced item. However, please note that the original shipping costs are non-refundable. Sale items purchased with a promo code are final and cannot be returned, exchanged, or refunded.

Refunds are not available; instead, we offer store credit for returns of full-priced items. Sale items are final and cannot be returned, exchanged, or refunded.

Shipping

Australia:
Standard Shipping: Delivered within 3-5 business days for $4.95, or enjoy free shipping on orders over $100.
Express Shipping: Delivered within 1-3 business days for $6.95.
Render Shipping: Available for Melbourne residents, starting at $20, with costs calculated at checkout.

International Shipping: Rates vary and will be calculated at checkout.

Please allow up to 3 days for your order to be dispatched. After that, we use Australia Post for all domestic orders and DHL for international shipping. Delivery typically takes 3-5 business days after dispatch.

Once your order has been shipped, you’ll receive an email with your tracking number. If you haven’t received this email, please contact us at admin@vdmthelabel.com or use our live chat, available from 9am-5pm Melbourne AEST.

Duties and taxes will be included in the final cost at checkout.

VDM The Label partners with Australia Post for domestic orders and DHL for international deliveries. Most orders arrive within 3-5 business days.

Worldwide shipping is available.

Australia:
Standard Shipping: Delivered within 3-5 business days for $4.95, or enjoy free shipping on orders over $100.
Express Shipping: Delivered within 1-3 business days for $6.95.
Render Shipping: Available for Melbourne residents, starting at $20, with costs calculated at checkout.

International Shipping: Rates vary and will be calculated at checkout.

Sizing

Head to our Live Chat or email admin@vdmthelabel.com so we can help you personally find your best fit! We have also created a sizing guide.

For larger busts, we recommend our classic triangle bikini or balconette styles. This includes the Blair top and Margot top.
For specific recommendations, feel free to use our live chat here or contact us at admin@vdmthelabel.com.

Cheeky styles provide the most coverage, but still less than a regular brief. This is followed by Brazilian, then thong, with G-string offering the least coverage.

For specific recommendations, feel free to use our live chat here or contact us at admin@vdmthelabel.com.

The size worn by our models is listed on all product pages. Simply go to the product and click on the "Model Measurements" tab, where you’ll find the model's details and the size they wear.

If you’re in between sizes, we recommend opting for the larger size for more coverage and comfort. If you prefer a cheekier look, you can choose to go down a size. Keep in mind that sizing can vary by style, so it’s helpful to check our size chart and read customer reviews for additional guidance.

For specific recommendations, feel free to use our live chat or contact us at admin@vdmthelabel.com.

Sustainability & Reversability

VDM The Label is one of the pioneering brands offering reversible swimwear. Each bikini showcases a unique print or colour on one side, with a contrasting or complementary design on the reverse, enabling you to wear it both ways and enjoy two styles in one.

95% of our swimwear range is reversible, with the exception of select Balconette tops, which are non-reversible due to their wire and gathering details. All reversible items will be clearly marked with "reversible" in the product name and will include images showcasing both unique sides in the product visuals.

VDM The Label is committed to redefining fashion with a focus on sustainability, crafting swimwear that not only looks and feels good but also makes a positive impact on the environment. We use regenerated and recycled fabrics like ECONYL and Repreve, which comply with strict sustainability and quality standards. Our collections are produced in limited runs to meet demand while minimising excess. Each piece is handmade and undergoes rigorous quality checks, ensuring the highest standards. We exclusively partner with suppliers who prioritise ethical manufacturing practices. Additionally, we use biodegradable packaging made from corn starch and strive for a paper-free operation by implementing electronic invoicing and return slips.

Your Order

VDM The Label partners with Australia Post for domestic orders and DHL for international deliveries. Most orders arrive within 3-5 business days.

A "pre-order" allows you to purchase an item before it officially becomes available. This means the product is currently being restocked, and by pre-ordering, you're securing your purchase ahead of time. The expected availability or shipping date will be clearly stated in the product description, ensuring you receive the item as soon as it’s ready.

If your order includes both pre-order and in-stock items, your in-stock items will be secured and shipped together when the entire order is ready. If you'd like your in-stock items sooner, please place two separate orders.

We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please place two seperate orders.

Duties and taxes will be included in the final cost at checkout.

Once your order is processed, it is final and cannot be cancelled or changed. However, if you need to correct your personal details before the order is dispatched, please contact us at admin@vdmthelabel.com or use our live chat, available from 9am-5pm Melbourne AEST.

To ensure the longevity of your bikini, please follow these care instructions:

Washing:
Hand wash in cold water with gentle detergent.
Avoid using fabric softeners, as they can damage the spandex or elastic.
Do not wring or twist the bikini, gently squeeze the water out.

Drying:
Lay flat to air dry, away from direct sunlight and heat sources.
Avoid drying in the dryer, as high heat can shrink and damage the fabric.